At Atkin Marketing, we are committed to offering high-quality pet products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which warranties are provided for items purchased through our store.

1. Warranty Coverage

We offer a standard 1-year limited warranty on most products unless otherwise specified. This warranty covers manufacturing defects and issues that occur under normal, intended use.

🔎 Note: Warranty coverage may vary depending on the specific product. Please refer to each product’s page for detailed warranty information.

2. Warranty Period

The warranty period begins on the date of purchase and remains valid for one (1) year.

3. How to File a Warranty Claim

If you believe your product is eligible for warranty service, please follow these steps:

1. Contact Us
Email our support team at support@atkinmarketing.com or call +1 361-283-2980.

2. Submit Claim Details
Include:

  • Your order number
  • Product name
  • A description of the issue
  • Photos or videos showing the defect (if available)

3. Return Instructions
If your claim is approved under warranty terms, we will send you return instructions for inspection, repair, or replacement.

4. Warranty Exclusions

This warranty does not cover the following:

  • Damage from misuse, abuse, accidents, or neglect
  • Normal wear and tear
  • Unauthorized repairs or modifications
  • Items purchased from unauthorized resellers
  • Cosmetic damage that does not affect product function

5. Limitation of Liability

Our liability is limited strictly to the repair or replacement of defective products. Atkin Marketing is not responsible for indirect, incidental, or consequential damages related to the use of our products.

6. Contact Information

For warranty questions or support, please contact us:

📍 Atkin Marketing
137 Mulberry St, Stamping Ground, KY 40379
📞 +1 361-283-2980
📧 support@atkinmarketing.com